Privacy Policy
Last updated: February 2026
1. Introduction
WHARI (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our estate management platform, mobile applications, and related services (collectively, the “Services”).
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register or use our Services:
- Full name, email address, and phone number
- Residential address and unit information
- Estate or property association details
- Payment and billing information (processed securely via third-party providers)
- Visitor registration details (name, phone, purpose of visit)
2.2 Usage Data
We automatically collect certain information when you access our Services, including:
- Device information (type, operating system, browser)
- IP address and approximate location
- Pages visited, features used, and time spent
- Log data and error reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process payments and generate invoices and receipts
- Manage visitor access and gate security logs
- Send notifications about payments, visitors, and estate announcements
- Provide customer support and respond to inquiries
- Generate analytics and reports for estate administrators
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Estate administrators: Resident details, payment records, and visitor logs necessary for estate management
- Payment processors: Paystack, Flutterwave, and Monnify for payment processing (they operate under their own privacy policies)
- Service providers: Cloud hosting, email/SMS delivery, and analytics providers who assist in operating our Services
- Legal authorities: When required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database storage, role-based access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. Financial records and transaction logs may be retained for up to 7 years for compliance purposes. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent where processing is based on consent
- Data portability (receive your data in a structured format)
8. Cookies and Tracking
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or through a notice on our platform. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- Email: privacy@whari.com
- Or through the contact form on our website